General FAQ

Club Lounge - Loyalty Rewards Progam
Crew Points are collected on all qualifying orders or as part of our rewards program and will automatically be added to your account balance to be redeemed for future purchases.  

10 Crew Points are collected for every £1 GBP spent.

How much are my Crew Points worth?
Each Crew Point is worth: £0.10 GBP.

Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation 24 hours of your order being placed.

Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

How do I return or exchange an item?
Our return policy is effective for 30 days from the time your order is delivered.
Please refer to our returns policy for more information on how to initiate the returns process.

What types of Payment methods do you accept?
We accept Paypal, Visa, Mastercard & American Express.

What are your shipping options?
Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.

What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at

Where do you ship from?
We ship out from the South West of England. Unfortunately we cannot accept  collections at this time.  For more information please visit our shipping policy.